FAQ
General Information
Q: What are the office hours at Pines Cara Park?
A: The office is open Monday to Friday, 8:30 AM to 5:00 PM. Please contact or visit during these hours for general enquiries, site matters, or administrative support.
Q: How do I contact management outside office hours?
A: For non-urgent matters, please email or leave a voicemail. For park-related emergencies after hours, contact the emergency number provided in your resident welcome pack.
Q: Do you offer short term or holiday stay options?
A: No, we do not accommodate stays shorter than 3 months.
Q: Can I buy a home at Pines Cara Park?
A: You may be able to purchase a home at Pines Cara Park if an existing resident is currently selling their property. The park itself does not sell homes directly. All sales are privately managed, meaning it is the responsibility of the current owner to advertise their property, negotiate the sale, and provide the prospective buyer with all required documentation. This includes, but is not limited to, council approvals, park approvals, and any compliance certificates relevant to the dwelling.
Q: What should I expect when moving into Pines Cara Park?
A: New residents receive a welcome pack with important information and contact details. The Application Form, Park Rules, and other key documents are available online and at the office to assist with your transition
Lease and Financial Information
Q: Do I need to sign a lease to stay at Pines Cara Park?
A: Yes. All residents are required to enter into a formal lease agreement prior to moving in. This ensures mutual clarity and protection for both parties.
Q: What are the bond and rent requirements?
A: Upon signing the lease, the following applies:
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Bond: 3 weeks' rent, lodged with the Residential Tenancies Authority (RTA)
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Initial Rent: 2 weeks’ rent in advance
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Ongoing Rent: Tenants must remain at least 1 week in advance at all times
These requirements support consistent financial management across the park community.
Forms and Documentation
Q: Where can I access essential documents and forms?
A: The following documents are available for download from the Pines Cara Park website homepage or in hard copy from the Pines Cara Park office:
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Park Rules
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Application Form
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Maintenance Request Form
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Manufactured Homes Comparison Document
We recommend reviewing these materials carefully before applying or submitting a request.
Maintenance and Grounds
Q: How do I report maintenance issues?
A: Submit a Maintenance Request Form either in person at the office or via email. Urgent issues will be prioritised in accordance with safety and impact levels.
Q: Is regular groundskeeping provided?
A: Yes. Our grounds team maintains all communal areas. Residents are responsible for keeping their personal sites clean and compliant with park standards.
Resident Responsibilities
Q: What are my responsibilities as a resident?
A: Residents are expected to maintain a clean and safe site, adhere to all park rules, report any issues in a timely manner, and ensure rent payments are up to date. Routine inspections will be carried out to support safety, compliance, and community standards.
Visitors and Community Conduct
Q: Can I have guests stay at my site?
A: Yes. Visitors are welcome but must comply with all park rules. Residents are fully responsible for their guests’ conduct while on park premises.
Q: Where can I find the park rules?
A: The Park Rules are available on the Pines Cara Park website and from the office. Please ensure both you and your guests are familiar with them.
Emergencies and Safety
Q: What should I do in case of an emergency?
A: For life-threatening emergencies, dial 000. For urgent park-related issues after hours, use the emergency contact number provided in your lease or welcome documentation.
Q: Are safety inspections conducted?
A: Yes. Regular compliance and safety checks are carried out. Residents will be notified if access to their site is required.
Waste Disposal and Recycling
Q: How is waste disposal managed at Pines Cara Park?
A: Each resident is provided with their own general waste bin for household rubbish. Waste is collected by park staff every Tuesday and Friday. Bins must be placed on the roadside directly in front of the resident’s site prior to collection and returned promptly after emptying.
Q: What recycling facilities are available within the park?
A: Pines Cara Park provides shared recycling facilities, including a cardboard bin and an aluminium can and bottle bin. These bins are available for all residents and must only be used for clean, approved recyclables.
Q: Is green waste accepted on site?
A: Yes. The park offers two green waste bins for garden cuttings, lawn clippings, and other suitable organic waste. No general rubbish, food waste, or plastic bags are to be placed in these bins.
Q: Who is responsible for waste area maintenance?
A: While staff handle regular collection, residents are responsible for keeping their own general waste bins clean and using the shared facilities correctly. Misuse or overflow issues should be reported to the office.
Pets and Animals
Q: Are pets allowed at Pines Cara Park?
A: At Pines Cara Park, dogs, cats, and rodent-type animals are not permitted. However, birds and fish are allowed, provided they are kept in appropriate, well-maintained enclosures. It is essential that all pets are properly contained and maintained to ensure they do not cause any disruptions or nuisance to the community. Additionally, all animals must be cared for in a manner that ensures their welfare and does not affect the safety or comfort of other residents.
Q: What are the rules regarding pets in the park?
A: While dogs, cats, and rodent-type animals are strictly prohibited, birds and fish are welcome as long as they are kept in suitable enclosures. These enclosures must be well-maintained, and residents must ensure that their pets do not create disturbances or hazards for others. It is important that pets are not allowed to roam freely, and proper hygiene and care standards must be maintained at all times.
Q: Can visitors bring pets into the park?
A: No, visitors are not permitted to bring pets into the park. Only approved pets that are registered to the resident’s site and meet the park’s animal policy are allowed on the premises.